FAQs
Answers about choosing a tree, ordering, free shipping, returns, and product support. For help with a specific purchase, include your order number when you contact us.
Updated October 27, 2026
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Need help?
sales@fredschristmastrees.com
Where do you ship, and is delivery free?
Standard shipping is free to all 50 U.S. states, including Alaska and Hawaii, with no minimum purchase and no coupon. We do not add a standard handling or oversized-item shipping fee. U.S. territories and international destinations are outside this offer. Read the Shipping Policy for special-address questions.
How long will my order take?
Allow 1–3 business days for handling. Estimated transit is 3–7 business days for the contiguous states and 7–15 for Alaska and Hawaii, giving estimated totals of 4–10 and 8–18 business days respectively. The cutoff is 2:00 p.m. Eastern Time, Monday through Friday, excluding U.S. federal holidays. A clearly stated product-specific estimate takes priority. Delivery by Christmas or another event is not guaranteed unless expressly confirmed.
How do I track an order?
Use the tracking link in the shipping email when tracking is available. An order may have more than one shipment or carton. If you need an update, visit Track Your Order or email sales@fredschristmastrees.com with your order number.
Are prices in U.S. dollars, and how can I pay?
Yes, prices are in USD and applicable tax appears with the final order total. Payment options include Apple Pay, SEPA transfer, and bank transfer. The applicable payment instructions are provided with your confirmed order. We will not ask for card details by email. See the Payment Policy.
Can I cancel or change an order?
Contact us immediately. We will check whether fulfillment can still be stopped or changed; a request alone is not confirmation. An order that has shipped may need to be handled as a return. Follow Cancel Your Order for the information to include.
Can I return a tree or decorations?
Request an eligible return within 30 calendar days after delivery. Change-of-mind items must be unused, complete, and in their original packaging. You pay return shipping, there is no restocking fee, and free outbound shipping is not deducted from an eligible refund. Contact us for authorization before posting the item. The Refund and Returns Policy explains the full conditions and refund timing.
What if the item is damaged, faulty, or incorrect?
Keep the item and packaging and email your order number and details promptly. Photographs can help if available. For a confirmed damaged, defective, or incorrectly supplied item, Fred’s covers the necessary return shipping or agrees another appropriate resolution. Please wait for instructions before paying for a return or discarding the item.
How do I choose the right tree size?
Measure both the available height and floor width. Leave space for a topper, stand, furniture, and walkways. Compare the exact variation’s dimensions; a tree’s height alone does not tell you how much room it needs. Our Buyer’s Guide explains shape, foliage, lighting, and accessories.
Are all the decorations, lights, and accessories in a photo included?
No. Styled photographs can show additional pieces. Check the description for the exact tree, light set, ornament pack, stand, transformer, controller, or other accessories included in your selected option. Do not assume a power supply or connecting cable is included unless the listing says so.
Will the lights work with my electrical supply?
Check the voltage, frequency where stated, plug type, power supply, and controller requirements for the exact product. Products can have different electrical specifications. Do not connect incompatible parts or assume a plug adapter makes a different-voltage product suitable. Ask us before buying if a necessary electrical detail is unclear.
Can I put the product outdoors?
Use it outdoors only if the description and supplied instructions allow it. Check each component, including power supply and controller; a light set’s outdoor suitability does not automatically make every connected accessory suitable. Follow the product’s installation and weather-protection instructions.
What warranty applies, and where can I read reviews?
Any written warranty is product-specific. Ask for its terms before ordering if a listing mentions coverage but does not show them. The Warranty Policy explains how to request support. Customer reviews appear in each product’s Reviews tab; our Reviews page explains how to share an honest review and how submissions are moderated.
How do I contact Fred’s?
Email sales@fredschristmastrees.com or use the Contact page. Include the product name or order number and the question you need answered. Business contact address: Fred’s Christmas Trees, 875 Grove St, Montclair, NJ 07043, United States. Please contact us before sending a return or visiting; this address does not advertise walk-in retail hours.
Contact Fred’s
875 Grove St
Montclair, NJ 07043
United States
Opening hours
Monday–Sunday, 8:30 AM–9:00 PM