Payment Policy
Prices are in U.S. dollars. Review the full order total before placing your order. Payment instructions are provided with your confirmed order.
Updated October 27, 2026
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sales@fredschristmastrees.com
Payment options and instructions
Payment options include Apple Pay, SEPA transfer, and bank transfer. The available option for your order is confirmed after checkout, and the relevant payment instructions are provided with the order confirmation.
For an order question, contact sales@fredschristmastrees.com. Do not email a card number, security code, bank password, or verification code.
Currency, prices, and the order total
All product prices and checkout amounts are shown in USD. The selected variation determines the applicable product price. A sale price applies only when shown for the item you select and purchase.
Standard shipping is free to all 50 U.S. states, with no minimum order. Applicable sales tax and any additional service that you expressly select must be shown before order submission. You can review and correct your cart before committing to payment.
If your payment account uses another currency, its provider may apply an exchange rate or a separate conversion fee. Such provider charges are outside Fred’s product price and should be checked with that provider.
Confirming payment arrangements
After an order is confirmed, follow only the payment instructions provided for that order. Confirm that the order number, order total, and recipient details match your confirmation before taking any further step. If anything is unclear, contact us before arranging payment.
Payment options can be unavailable because of location, provider rules, or order-specific requirements. We do not use this policy to authorize recurring charges. Any recurring-payment arrangement would require a separate, clear offer and your express agreement before purchase.
Payment questions and duplicate requests
Avoid sending more than one payment for the same order. If you are unsure whether instructions have been issued or a payment has been received, contact us with your order number before trying again.
If you suspect a duplicate payment, send your order number, payment date, and amount. Share only a masked transaction reference or the last four digits where relevant. We will review the order records and explain the next step. Do not send a full card statement unless specifically requested through an appropriate channel.
Order checks and cancellation
We may contact you to resolve inconsistent order details, an availability issue, or a suspected unauthorized transaction. An automated acknowledgement confirms that an order was received; it does not guarantee that every payment or fulfillment check has been completed.
We will not silently replace a materially different product or charge a higher price to resolve a listing error. If an order cannot be fulfilled as agreed, we will explain the options, including cancellation and the refund of any payment taken for the affected items.
Refunds and payment questions
Approved refunds go to the original payment method. For returned products, our processing period is within 14 business days after receipt of the return and approval following inspection. The payment provider may take additional time to display the credit. Read the Refund and Returns Policy for eligibility and costs, and Cancel Your Order for unshipped orders.
Contact sales@fredschristmastrees.com for help. Seller correspondence: Fred’s Christmas Trees, 875 Grove St, Montclair, NJ 07043, United States.
Contact Fred’s
875 Grove St
Montclair, NJ 07043
United States
Opening hours
Monday–Sunday, 8:30 AM–9:00 PM