Cancel Your Order
Email us as soon as possible if you need to cancel or change an order. We will check whether fulfillment can still be stopped.
Updated October 27, 2026
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Need help?
sales@fredschristmastrees.com
How to request cancellation
Email sales@fredschristmastrees.com with the subject “Cancel order” followed by your order number. Include the name and email used for the purchase, the items to cancel, and whether you want to cancel the whole order or only part of it.
A request does not automatically stop an order. Wait for written confirmation that the cancellation has been completed. We do not promise a fixed cancellation window because an order can enter fulfillment before a request reaches our team.
If fulfillment can still be stopped
We will cancel the unshipped items if they can still be stopped in fulfillment. There is no cancellation fee for an order canceled at that stage. We will confirm the affected items and arrange a refund of any amount paid for them, including associated refundable sales tax.
We issue an approved cancellation refund to the original payment method within 14 business days of confirming the cancellation. Your bank or payment provider may need additional time to show the credit. A pending authorization may instead be released by the provider according to its own processing time.
If the order has shipped or cannot be stopped
If the order has already shipped, or fulfillment has progressed beyond the point where it can be stopped, use the Refund and Returns Policy. Eligible change-of-mind returns can be requested within 30 calendar days of delivery. You pay the return shipping, and no restocking fee applies.
Do not refuse a delivery or redirect it without speaking to us first. A refused parcel does not by itself complete a return request, and it can make tracking and receiving the item harder. Contact us so we can explain the appropriate route.
Changing an address, item, or quantity
For an address correction or a change to the products, email promptly with the order number and exact change. We will check whether it can be made. We cannot guarantee an address change after carrier handling begins.
If a requested change affects the price, availability, or shipping arrangements, we will explain the difference and obtain your agreement. We will not replace the order with a materially different item or take an additional payment without authorization.
Delays, unavailable items, and our cancellations
If we cannot ship within the applicable stated time, we will contact you with the delay information and the choice to accept it or cancel the unshipped items for a refund. This is separate from a routine change-of-mind cancellation and preserves the rights provided by applicable order-shipping rules.
If an item is unavailable or we cannot fulfill an order as agreed, we will explain the issue and refund payments taken for canceled items. Read the Shipping Policy for timing and tracking details.
Help with a cancellation or refund
Keep the cancellation confirmation until the refund is resolved. If you have not received a response or cannot locate an order number, send the checkout name, email, and approximate order date. Please do not send full payment card details. Contact: sales@fredschristmastrees.com. Postal correspondence: Fred’s Christmas Trees, 875 Grove St, Montclair, NJ 07043, United States.
Contact Fred’s
875 Grove St
Montclair, NJ 07043
United States
Opening hours
Monday–Sunday, 8:30 AM–9:00 PM